Privacy policy
This Privacy Policy describes how Ignited Brain Lifestyle Private Limited, a company incorporated under the laws of India and operating the brand Uni Seoul (“Uni Seoul", "we", "us", or "our”), collects, uses, stores, shares and otherwise processes your personal data when you visit, use our services, or make a purchase from www.uniseoul.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal data we process pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By clicking “I agree”, ticking the consent box, creating an account, placing an order or otherwise providing your personal data to us, you consent to the processing of your personal data for the purposes and in the manner described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. You may withdraw your consent at any time as set out in this Privacy Policy.
You may access the contents of this Privacy Policy in English or in any language specified in the Eighth Schedule to the Constitution of India by writing to us at the contact details set out below.
1. CHANGES TO THIS PRIVACY POLICY
1.1 We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. Your continued use of the Services after such posting will constitute your acceptance of the revised Privacy Policy, save where applicable law requires otherwise.
2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
2.1 To provide the Services, we collect personal data about you from a variety of sources, as set out below. The personal data that we collect and use varies depending on how you interact with us.
2.2 In addition to the specific uses set out below, we may use your personal data to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
3. WHAT PERSONAL INFORMATION WE COLLECT
3.1 The types of personal data we obtain about you depend on how you interact with our Site and use our Services. When we use the terms “personal data” or "personal information” in this Privacy Policy, we mean any data about an individual who is identifiable by or in relation to such data. The following sections describe the categories and specific types of personal data we collect.
4. INFORMATION WE COLLECT DIRECTLY FROM YOU
4.1 Information that you directly submit to us through our Services may include:
(a) Basic contact details including your name, address, phone number, email.
(b) Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
(c) Account information including your username, password, security questions.
(d) Shopping information including the items you view, put in your cart or add to your wish list.
(e) Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
4.2 Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
5. INFORMATION WE COLLECT THROUGH COOKIES
5.1 We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
6. INFORMATION WE OBTAIN FROM THIRD PARTIES
6.1 Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
(a) Companies who support our Site and Services, such as Shopify.
(b) Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
(c) When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
6.2 Any personal data we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
7. HOW WE USE YOUR PERSONAL INFORMATION
(a) Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
(b) Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, WhatsApp, calls or postal mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and other websites. You may opt out of marketing communications as set out under Managing Communication Preferences below.
(c) Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
(d) Communicating with you. We use your personal data to provide you with customer support, respond to your queries and requests, and improve our Services.
8. COOKIES
8.1 Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, to better understand user interaction with the Services, and to administer, improve and optimise the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
8.2 Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
9. HOW WE DISCLOSE PERSONAL INFORMATION
9.1 In certain circumstances, we may disclose your personal data to third parties for the purposes described in this Privacy Policy. Such circumstances may include:
(a) With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
(b) With business and marketing partners, including Shopify, to provide services and advertise to you. We also use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your personal data in accordance with their own privacy notices.
(c) When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
(d) With our affiliates or otherwise within our corporate group, for the purposes described in this Privacy Policy.
(e) In connection with a business transaction such as a merger, demerger, amalgamation, acquisition, restructuring, sale of assets or insolvency proceedings; to comply with any applicable legal obligations (including to respond to requests from courts, law enforcement or government authorities); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
9.2 We may disclose the following categories of personal data about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) |
| Commercial information such as order information, shopping information and customer support information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Affiliates |
9.3 We may share the following categories of personal data with our business and marketing partners for advertising and marketing purposes:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
10. USER GENERATED CONTENT
10.1 The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
10.2 We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
11. THIRD PARTY WEBSITES AND LINKS
11.1 Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to it is used by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
12. CHILDREN’S DATA
12.1 The Services are not intended for use by individuals below 18 (eighteen) years of age. Individuals below 18 (eighteen) years of age may use the Services only with the consent and under the supervision of their parent or lawful guardian, who shall be responsible for such use. If you are the parent or lawful guardian of a child who has provided us with their personal data without your consent, you may contact us using the contact details set out below to request that it be deleted.
13. SECURITY AND RETENTION OF YOUR INFORMATION
13.1 We adopt reasonable security practices and procedures to protect your personal data. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Any information you send to us may not be secure while in transit and is transmitted at your own risk. To the maximum extent permitted by applicable law, we shall not be liable for any unauthorised access to, or loss or misuse of, personal data that is beyond our reasonable control. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
13.2 We retain your personal data for as long as necessary for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes and enforce our agreements and policies, or as otherwise required or permitted under applicable law.
14. YOUR RIGHTS AND CHOICES
14.1 Subject to applicable law, you may have the following rights in relation to your personal data. These rights are not absolute, and we may decline or limit a request where permitted by applicable law.
(a) Right to Access. You may request a summary of your personal data processed by us and of the processing activities undertaken, and such other information as may be required under applicable law.
(b) Right to Correction. You may request correction, completion or updating of your personal data.
(c) Right to Erasure. You may request erasure of your personal data, unless its retention is necessary for the purposes for which it was collected or is required or permitted under applicable law.
(d) Right to Withdraw Consent. You may withdraw your consent by contacting us using the details set out below. Withdrawal will not affect the lawfulness of processing before withdrawal and may result in us being unable to provide some or all of the Services to you. We may continue to retain and process your personal data where required or permitted under applicable law.
(e) Right to Nominate. You may nominate another individual to exercise your rights in the event of your death or incapacity.
(f) Right to Grievance Redressal. You may raise grievances relating to the processing of your personal data with our Grievance Officer, whose details are set out below.
(g) Your Obligations. You must provide accurate and authentic information, must not impersonate any person, must not suppress any material information and must not register any false or frivolous grievance or complaint.
(h) Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights wherever indicated on our Site or by contacting us using the contact details provided below.
14.2 We may need to collect information from you to verify your identity, such as your email address or account information, before responding to any request. We may require proof of authority from any nominee or other person acting on your behalf. We will respond to your request within the timelines prescribed under applicable law.
14.3 We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
15. COMPLAINTS
15.1 If you have any complaints about how we process your personal data, please contact our Grievance Officer using the details provided below. You may approach the Data Protection Board of India only after exhausting our grievance redressal mechanism, in accordance with applicable law.
16. INTERNATIONAL USERS
16.1 We may transfer, store and process your personal data outside India, including in the United States, through our service providers (such as Shopify) and partners, subject to applicable law. By using the Services, you consent to such transfer.
17. CONTACT
17.1 Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at Office no 02-109, We Work, Raheja Woods, Kalyani Nagar, Yerawada, Pune- 411006. email us at customercareindia@uniseoul.in.
18. GRIEVANCE REDRESSAL
18.1 You may contact our Grievance Officer in relation to any grievance or query regarding the processing of your personal data, as provided below:
- Name: Hitesh Gohli
- Email: hitesh.gohli@uniseoul.in
- Phone Number: 9326077980
We will endeavour to resolve your grievance within the timelines prescribed under applicable law.